OKR Examples for Customer Success

Objective 1:

Improve Operational Excellence to Create Value for Customer

Key Result:

• Reduce on-boarding time from Y to X days
• Reduce turnaround time to resolve customer queries from Y days to X hours
• Implement CRM system by <date>
• Re-establish Process for one-time Customer by <date>

‍

Objective 2:

Create World-Class Customer Experience to Increase the Annual Revenue

Key Result:

• Reduce Proof of Concept (POC) durations From Y to X
• Improve Product trial cycle for better closures from X/10 to Y/10
• Increase Renewal/Upsell /Cross sell Revenue From USD X to Y Million
• Increase NPS from X to Y