Professional Services

OKRs for Customer Retention

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Objective:

Implement our customer engagement strategy in order to increase customer retention

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Key Results:

1. Increase customer QBRs coverage from X% to Y%

2. Launch our Customer ‘credits back’ program

3. Reduce page response time from X seconds to Y second

4. Increase deployment of high-value features from X% to Y%

5.Increase expansion revenue from USD X Thousand to USD Y Thousand ARR

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